TOYOTA MOTOR NORTH AMERICA
Instructor-Led Training Courses
Since 2013, I have worked with Toyota on a variety of dealer-facing materials. A majority of this work has been creating instructor-led training courses. These courses consist of a powerpoint presentation, participant guide and supplementary printed handouts. Trainers travel the country and teach these courses to sales managers, sales consultants, service managers and technicians. They assist in training personnel on topics like phone communication skills and brand heritage.